Privacy policy

Privacy Policy

This Privacy Policy explains how Bropso (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

If you have any questions, please contact us at:
hello@brospo.com

1. Information We Collect

When you visit our site, we may collect:

Device Information

Collected automatically through cookies and similar technologies.
Includes:
• IP address
• Browser type
• Time zone
• Pages viewed
• How you interact with the site

Used to load the site properly and improve performance.

Order Information

Collected when you place an order.
Includes:
• Name
• Shipping address
• Billing address
• Email
• Phone number
• Payment information (handled securely by Shopify or your chosen payment provider)

Used to process your order, arrange delivery, and provide support.

Customer Support Information

If you contact us, we may collect additional details needed to assist you.

2. How We Use Your Information

We use your personal information to:
• Process and fulfil your orders
• Arrange shipping and provide tracking
• Communicate with you about your order
• Detect and prevent fraud
• Improve the performance of our website
• Provide customer support
• Send marketing emails if you choose to subscribe (optional)

3. Sharing Your Information

We share your information only with trusted service providers necessary to operate our store:

Shopify

Our store is hosted on Shopify.
They process your personal data on our behalf.
Learn more: https://www.shopify.com/legal/privacy

Shipping Partners

We share your delivery information with couriers so they can deliver your order.

Payment Providers

We do not store payment details. All payments are processed securely via Shopify Payments, PayPal, or other chosen providers.

Legal Compliance

We may share data if required to comply with UK law.

4. Cookies

We use cookies to:
• Remember your preferences
• Keep items in your cart
• Improve browsing experience
• Analyse website traffic

You can manage or disable cookies through your browser settings.
For detailed cookie information, please see our Cookies Policy.

5. Your Rights 

As a UK or EU resident, you have the right to:
• Access the personal information we hold about you
• Request corrections
• Request deletion
• Object to processing
• Request a copy of your data (data portability)

To exercise your rights, contact us at:
hello@brospo.com

6. Data Retention

We retain order information for our records unless you request its deletion.
We may keep records longer if required for legal or tax purposes.

7. Security

We take reasonable technical and organisational measures to protect your data.
However, no method of transmission over the internet is 100% secure.

8. Children

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.
The latest version will always be published on this page.

10. Contact Information

For questions or complaints regarding privacy:
hello@brospo.com